Damage during initial calibration. What to do next?
I recently received a new MK2S with FW 3.0.10 which I assembled. I watched videos, read the manual, and took great care over 3 days building this exactly as shown.
During XYZ calibration:
The nozzle did not touch the paper during the initial 4 points.
On "improving calibration point 7" the Y axis is rammed out of bounds into the front of the printer several times. On "improving calibration point 8" the nozzle pushed into the bed and dug a crater. I turned the printer off as soon as I could but there was damage done to the heat bed.
Calibration started with Z-axis at the very top stops.
The Y-axis frame is level and square.
The Z-axis is perpendicular and level.
The PINDA is adjusted according to the manual
Mesh bed leveling calibration works fine.
Standard Z-only calibration works fine.
Y-end stop is good per the self test.
I'm not able to move the Y-axis or Z-axis out of bounds manually using the settings menu. Y-axis does not bump or try to move out of bounds. Nozzle does not touch the heat bed.
This only happens during XYZ calibration and doesn't seem to be a mechanical issue.
Also I cannot download any software. Website times out. I was trying to download 3.0.9 to see if that helps but I'm not able to download anything from the site.
What should I do next?
Is this a good question?