English manuals for Original Prusa i3 3D printers

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X axis drive belt!

So, I ve now realised the belts are different lengths after cutting the first one on the y axis, so now the short one doesn’t fit!

1 how quickly can you send me another?

2 the bags aren’t labelled long and short!

3 for the cost why not just supply 2 long ones to avoid this very simple error?

Kind regards

Andy

PS other than this issue your guides are very good and the product quality very pleasing

Answer this question I have this problem too

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1 Answer

Hi Andrew,

please contact our support by a live-chat at shop.prusa3d.com or via email info@prusa3d.com, we will send you a new one.

1. Shipping is within few days

2. I will talk to our process manager, about the labels

3. In general, you shouldn't cut or trim anything the assembly, on exception is the latest MK3 X-carriage redesign, but we will solve this as well on our side.

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Andrew will be eternally grateful.
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