Problem with trapezoidal nut
I just received my MK3 kit and started putting it together. Things went well until I reached "Step 77 Assembling the X-axis and smooth rods" step on the Z-axis assembly guide.
One of the two trapezoidal nuts is not turning easily. One of the nuts can be rotated with one finger smoothly down the lead screw but the other requires significant work to turn at all. I took the nuts off the x-axis to make sure there was not an alignment issue. The one "good" trapezoidal nut spins easily on both lead screws, but the "bad" nut does not work well on either.
I don't know if the part was defective or if i messed up the threads, but i need a new trapezoidal nut to continue assembling the kit. I emailed support but have not received a response yet. How do i go about getting a replacement trapezoidal nut?
I'm hoping to get a replacement sent out as soon as possible so i can continue assembling the MK3.
Any help or guidance would be appreciated.
Is this a good question?